PWM Training's Copilot Service
PWM Training’s Copilot services are intended to help your organisation embrace and understand Copilot, wherever you are in your Copilot journey. We can partner with you to understand your unique needs and ensure a seamless integration of Copilot into your operations.
With proven success in transforming organisations, Microsoft Copilot accelerates business growth by transforming business processes and helping employees be more productive. Fully embedded in the apps we already use, Copilot delivers personalised AI-powered support to help with daily tasks and save employees significant time writing, understanding and finding information. And because it’s grounded in trusted Microsoft security standards, we have peace of mind knowing data is secured.
Incorporating Copilot into your organisation is an essential, forward-thinking move in today’s rapidly evolving business landscape. However, careful planning for Copilot adoption is essential to ensure a smooth integration, maximize its benefits, and minimize any potential disruptions to your business operations.Â
PWM key services:
1. Copilot Training
Our Copilot Training service is designed to help your team understand and effectively use Copilot.
This can include:
What is all the fuss about Copilot?
Explaining the Copilot offerings, benefits and nuances of each, this overview will help you to understand what Copilot options are available, to support a more informed decision about which options to trial or rollout.
How-to guidance
Step-by-step guidance for your users about the Copilot features available; delivered via webinars, training courses and/or written guidance.
Tutoring and 1-2-1 support
Personalised assistance to address specific needs for smaller groups and individuals e.g. line managers, executive assistants, senior leadership team.
Adoption and change management
Strategies to support and ensure a smooth transition and user adoption, e.g. communications assistance, additional help for super users, guidance for your service desk team, "Ask Me Anything" drop-in sessions.
Ways of working training
Best practices for integrating Copilot into daily workflows and developing training targeted at specific departments or teams, e.g. HR, Finance, Marketing.
Community management
Creating, manging and supporting communities of users. Keeping everyone up to date with the latest updates and managing community events.
Neuro-diverse/accessibility training
How Copilot provides significant impact to colleagues with neurodiversity.
2. 'Prompt-athon' events
The ‘Prompt-athon’ service consists of designing, supporting, and delivering prompt-based workshops and events to further embed learning. These events are a valuable opportunity for colleagues, from all areas of your business, to learn the latest updates and share their experiences, while practising “hands-on”.
Design
building customised workshops that help your team to rapidly upskill in a shared learning environment. These sessions have an element of competition, teamwork, and learning built in. We can run these sessions for 15-30 people at a time, each will be split into teams of 3-5 people depending on numbers.
Facilitation and delivery
We will host your session either online or in person. We bring with us a team of hosts who are there to help nurture and guide you through the day to ensure we all go on the learning journey together.
3. Trial Support
Our Copilot Trial service helps you design, support, and deliver your pilot programmes for Copilot implementation.
This includes:
Design
Creating a tailored trial programme to meet your organisation's needs.
Risk-Assessment and Return on Investment Analysis
Helping to recognise the objectives and requirements of the trial including the analysis, reporting and feedback points.
Support and delivery
Assisting with the execution of the trial programme, including on-boarding, adoption, customised training recommendations, communications, as well as feedback and data collection.
Decision making
Providing insights and recommendations post-trial to inform future decisions.
4. Organisational Readiness and Planning
Our Organisational Readiness and Planning service helps you prepare your colleagues and teams for a successful Copilot implementation:
Copilot Discovery
Focusing on the reasons for considering Copilot, we will discuss key points regarding its implementation. This will help your key stakeholders to assess the current user environment, define the desired objectives and consider risks and concerns. We can then plan for the next steps.
Do M365 Right
Assessing the maturity of your organisation in using Microsoft 365 technologies. Are staff currently making the most from the Microsoft applications that are available, such as Teams, SharePoint and OneDrive? Are your SharePoint and Teams sites well organised, protected and being used correctly?
Content Preparation
We can work with your IT and data governance teams to ensure files and folders are ready, or not, to be accessed by Copilot.
Recommendations and Actions Plan
Support the production of a set of recommendations and an action plan, specific to your organisational needs based on the discovery activity. This includes consideration of the tools and services that are best suited to your ways of working and your actions, prior to any implementation of Copilot.
We have:
- Supported a large FMCG company provide Copilot training to 6,200 employees.
- Supported a Public Service organisation of over 50,000 employees through their Copilot trial and launch journey.
